Wizz Air reports that its automated refund service processes 95% of cash conversion refund requests in less than a week.
Wizz Air introduced an automated refund process in May to deal with the unprecedented scale of cancellations caused by the ongoing Covid-19 pandemic, with refund requests up 3000 percent in 2020 compared to 2019.
Wizz Air would automatically refund 120 percent of the original fare in airline credit for passengers whose flights have been cancelled, or offer passengers the choice of receiving a 100 percent cash refund to their original payment system or the chance to rebook for free, depending on the option chosen by the customer. Passengers can easily request a refund by logging into their Wizz Air account at wizzair.com or clicking on the connection given in their email.
Passengers can buy additional WIZZ Flex service with their flight tickets to provide an extra layer of security during these unpredictable times, allowing them to change their booking for maximum flexibility. Passengers can cancel their flight for free up to 3 hours before departure and receive a full refund in airline credit, as well as change dates and even routes an unlimited amount of times.
Zsuzsa Poos, Chief Customer and Marketing Officer, Wizz Air, said:
At WIZZ, we are committed to offering the best customer experience, which is why we invested heavily in automating the refund process very early on in the pandemic. Unlike other airlines in Europe, this gives a much fairer approach to the passenger in the event that their flight is cancelled, ensuring that those affected can receive their money back as quickly as possible. We are proud to be processing 95% of cash refund requests within just seven days and we will continue to invest in the technology to make the refund process as seamless and intuitive as possible to allow customers to once again travel worry-free.
